Refund policy
Return & Refund Policy
30-Day Returns
We offer a 30-day voluntary return period. You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be unused, unworn, in the same condition in which you received it, and in its original packaging. Proof of purchase is required.
To request a return, contact us at support@needmoregoods.com before sending anything back.
Do not send products to the address shown on the original shipping package. Returns sent without prior approval may not be accepted.
For change-of-mind returns, the customer is responsible for all return shipping costs. We do not provide prepaid return labels for change-of-mind returns.
We recommend using a tracked shipping service. We are not responsible for return packages lost or damaged in transit.
Original shipping charges, if any, are non-refundable unless required by law.
Used or Opened Products
Products that have been used, worn, damaged after delivery, or returned without their original packaging are not eligible for our voluntary 30-day return policy.
This does not affect any rights you may have under applicable consumer law.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged or defective, or you receive the wrong product, contact us at support@needmoregoods.com as soon as possible and no later than 30 days after delivery.
Include:
- your order number;
- a description of the problem;
- clear photos or video showing the issue;
- photos of the packaging and shipping label if requested.
Once the issue has been verified, we may provide a replacement or refund as appropriate.
A physical return may not be required for damaged, defective or incorrectly fulfilled products.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@needmoregoods.com.
Orders can only be cancelled before processing or fulfillment has begun. Once an order has entered processing or has shipped, we cannot guarantee cancellation.
Exchanges
We do not offer direct exchanges.
If your return is approved, you may place a new order for the item you want.
Refunds
We will notify you after an approved return has been received and inspected, or after a damaged, defective or incorrect-item claim has been verified.
If approved, the refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear after it has been issued. Processing times depend on your bank or payment provider.
If more than 15 business days have passed since we confirmed your refund, contact us at support@needmoregoods.com.
European Union / EEA Customers
If your order is shipped to the European Union or European Economic Area, you may have a statutory right to cancel your purchase within 14 days of receiving the goods without giving a reason.
For a standard change-of-mind withdrawal, you are responsible for the cost of returning the goods unless applicable law requires otherwise.
We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back.
These statutory rights are separate from our voluntary 30-day return policy and are not limited by it.
Contact
For all return and refund questions: